FREQUENTLY ASKED QUESTIONS
Yes, you will receive the exact product, model, and specifications you see in the pictures and order confirmation. We ensure that every vehicle, part, and accessory matches its listed description precisely.
You can view and download your sales receipt by logging into your account, navigating to your order history or dashboard, and selecting the specific order to access your detailed invoice and receipt.
To return an item, go to your account or contact our customer support team to initiate a return request. Pack the item securely in its original packaging, and follow the instructions provided by our team to ship it back to us for a replacement or refund.
Yes, we regularly restock popular vehicles, parts, and accessories that are marked as “out of stock.” You can check back soon or sign up for restock notifications on the specific product page to be alerted as soon as it becomes available again.
Orders are typically processed and shipped within 1 to 3 business days. Once your order ships, you will receive a confirmation email with tracking information so you can monitor its delivery status.
FE Motorsports is an online powersports dealership based in California. We have multiple warehouse facilities across the country, including locations in Delaware, Texas, Arkansas, and Indiana, & many others across the world from which we ship our products.
At this time, we do not offer pick-up services. We have found that this option slows down our efficiency. Therefore, we utilize LTL freight shipping companies to deliver our vehicles to 99% of residential addresses in the country. Liftgate and appointment scheduling are included with shipping.
When considering your options, it’s essential to recognize the value beyond the price tag. While another company may offer a cheaper price, choosing FE Motorsports means more than just a transaction; it’s an investment in the Motorsport Family. Our slightly higher prices reflect our commitment to prioritizing your needs and ensuring you’re always taken care of. As the highest-rated online dealer in the country, evident from our glowing reviews, we prioritize customer service and satisfaction above all else.
With us, you’re not just purchasing a product; you’re joining a community dedicated to your ongoing support and satisfaction. Our commitment extends beyond the sale with industry-leading tech support and additional distinguishing features designed to enhance your experience.
As a US-based company, our dedication lies in fostering a love for the outdoors and translating that passion into exceptional experiences for our consumers through our products. At FE Motorsports, we boast various specialized departments aimed at guaranteeing an optimal pre-purchase and post-purchase journey for our customers. Unlike many companies owned by manufacturers situated in China, we prioritize American understanding and effective communication with our customers, ensuring a seamless and fulfilling experience every step of the way.
Our phone lines and online chat support are open Monday-Friday from 9am to 5pm (CST). Our phone lines do close on the weekends but our website remains open 24/7.
Have any questions during business hours? Please call us at 909-342-5340
If you have questions after hours, you can e-mail the following list of e-mails:
- For support, warranty, parts and technical support related questions, e-mail: support@femotorsport.com“>support@femotorsport.com
- For making a purchase, product questions, and any other inquiries related to making a purchase, e-mail: femotorsport12@gmail.com“>femotorsport12@gmail.com
- For questions regarding shipping, tracking, and general fulfillment process, e-mail: support@femotorsport.com“>support@femotorsport.com
We appreciate your interest in FE Motorsports and understand the significance of competitive pricing to our valued customers. While we don’t currently offer a price-match guarantee, we are committed to providing the best value for our products and services. Our team continuously evaluates our pricing to ensure that we remain competitive in the market and deliver exceptional value to our customers. If pricing is the primary concern hindering your purchase, we would welcome the chance to explore options to accommodate your needs. Please feel free to contact us at 909-342-5340 to discuss this further. Your satisfaction is our priority, and we look forward to assisting you in any way we can.
Yes, FE Motorsport is a reputable and reliable company. We have a proven track record of providing high-quality products, exceptional customer service, and reliable support to our valued customers. Our commitment to customer satisfaction, combined with our dedication to delivering top-notch powersports solutions, makes us a trusted choice among enthusiasts. Additionally, our positive reviews and testimonials attest to our reliability and integrity as a company.
You can view feedback from our satisfied customers by clicking on the following link: https://femotorsport.com/10824-2/
Yes, our powersports products offer reliable performance and excellent value for money. While they may be considered “off-brand,” their affordability does not compromise their quality. With proper maintenance, including regular oil changes, starting the engine during cold seasons, replacing damaged parts, and conducting routine inspections, these products will last for years. We understand the importance of longevity and reliability, and we strive to provide durable and dependable powersports solutions to our customers.
Once a product has been opened and assembled, it cannot be returned for a full refund under any circumstances, as it is considered “Used” at that point. However, rest assured that our dedicated warranty team is readily available to assist you in identifying any issues with parts and arranging for new parts to be sent to you promptly.
For more information on our refund and return policy, please refer to the details outlined in the provided link. Your satisfaction is important to us, and we strive to ensure that any concerns or issues with your purchase are addressed efficiently and effectively.
You can access our refund and return policy by clicking on the following link: https://femotorsport.com/refund_returns-2/
The standard manufacturer warranty included with your purchase extends for 90 days from the day you receive your product. If you opted for an extended warranty, you simply add the length of time you extended your warranty for to the standard 90-day period.
Our warranty covers NON-WEARABLE PARTS and manufacturer defects. In the event of a defect, proof may be required from the manufacturer, along with the VIN number of the product you purchased, for us to file a claim. We are committed to advocating for our customers and take pride in negotiating to secure parts coverage at no cost, including free shipping.
For further warranty details, please refer to the following link: https://femotorsport.com/terms-conditions/
Tracking numbers may take 2-3 business days to become active or start updating as our warehouse facilities coordinate shipping or the shipping company updates their system. For customers who have selected the ‘Fully Assembled Ready-to-Ride’ package, tracking numbers may take up to a week to become operational. Should you have any questions or concerns regarding tracking, please do not hesitate to reach out to us.
After placing an order, please allow a few days for order processing and the provision of tracking information. If you have not received a tracking number within this timeframe, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you with any inquiries or concerns you may have regarding your order.